General Terms and Conditions (GTC) for HV VINTAGE Hotels & Investments GmbH
  1. Scope

    These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by HV VINTAGE Hotels & Investments GmbH. The subletting or use of the provided rooms for purposes other than accommodation requires the prior written consent of the hotel. The customer’s terms and conditions only apply if expressly agreed upon in writing beforehand.

  2. Conclusion of Contract, Contracting Parties, Statute of Limitations

    The contract is concluded upon the acceptance of the customer’s request and with a reasonable deposit by the hotel. The hotel is free to confirm the room reservation in writing. The contracting parties are the hotel and the customer. If a third party makes the booking for the customer, that third party is jointly liable with the customer as a joint debtor for all obligations arising from the hotel accommodation agreement, provided the hotel has received a corresponding declaration from the third party. Claims against the hotel expire one year from the beginning of the knowledge-dependent regular limitation period of § 199 Para. 1 BGB. Claims for damages expire in five years, regardless of knowledge. The limitation reduction does not apply to claims based on intentional or grossly negligent breach of duty by the hotel.

    Please note that translations might not always capture the full legal nuance of the original text. For important legal documents, it’s recommended to consult with a professional translator or legal expert to ensure accurate translation and understanding.

  3. Services, Prices, Payment, and Settlement

    The hotel provides the booked rooms and delivers the agreed-upon services or offers equivalent alternatives.  The customer pays the applicable prices for room provision and the services used. This also applies to services and expenses incurred by the hotel on behalf of the customer to third parties. The prices include the statutory value-added tax. If the price increases after the conclusion of the contract and the period between contract conclusion and contract fulfillment is more than four months, the hotel can reasonably increase the price, but by a maximum of 10%. Prices can also be changed if the customer requests modifications and the hotel agrees. Room rates do not include services such as breakfast or dinner. Invoices are due within 3 days from the invoice date. In case of payment default, the hotel is entitled to demand statutory default interest. The hotel can request a reasonable advance payment upon contract conclusion or thereafter. If no advance payment is received within 7 days after booking, the customer no longer has a claim to the booked room. The customer can only offset or reduce undisputed or legally determined claims.

  4. Contract Cancellation and Non-Utilization of Services

    Cancellation requires written consent from the hotel. Without consent, the agreed-upon price remains payable  even if the customer does not use the services. The hotel’s right to cancel remains unaffected. The deadline for free cancellation can be agreed upon in the contract. The hotel is entitled to demand compensation and make deductions. Hotel cancellation is possible in cases of payment default or substantiated reasons.

  5. Room Availability, Check-in, and Check-out

    Booked rooms are available to the customer from 3:00 PM on the day of arrival. On the departure day, rooms must be vacated by 11:00 AM at the latest. In case of delayed vacating, the hotel can charge 100% of the lodging price.

  6. Hotel Liability

    The hotel is liable for fulfilling its obligations under the contract with the care of a diligent merchant. Customer claims for damages are excluded, except for damages resulting from injury to life, body, or health, as well as intentional or grossly negligent breach of duty by the hotel. Claims for damages expire after five

    A breach of duty by the hotel’s legal representative or vicarious agent is equivalent to a breach by the hotel itself. In case of any disruptions or defects in the hotel’s services, upon becoming aware or prompt notification by the customer, the hotel will endeavor to provide remedies.

    The customer is obligated to contribute reasonably to rectifying the disruption and minimizing possible damages. The hotel is liable to the customer for items brought in accordance with legal regulations. Liability claims expire if the customer fails to promptly notify the hotel of loss, destruction, or damage upon becoming aware (§ 703 BGB). For extended hotel liability, the above provisions in sentences 2 to 4 apply accordingly. If the customer is provided with a parking space in the hotel garage or on the hotel premises, even for a fee, this does not establish a storage contract. The hotel is not liable for loss or damage to motor vehicles and their contents parked or maneuvered on the hotel premises, except in cases of intent or gross negligence. The provisions in sentences 2 to 4 above apply accordingly.

    Wake-up calls are executed by the hotel with the utmost care. Messages, mail, and package deliveries for guests are treated with care. The hotel handles delivery, storage, and, upon request and for a fee, forwarding of the same. The provisions in sentences 2 to 4 above apply accordingly.

  7. Final Provisions

    Amendments or supplements to the contract, the acceptance of an application, or these terms and conditions for hotel accommodation must be made in writing. Unilateral changes or additions by the customer are ineffective. Place of performance and payment is the hotel’s location.

    Exclusive jurisdiction, including for disputes over checks and bills, is the hotel’s location in commercial transactions. If a contracting party meets the conditions of § 38 para. 2 ZPO and does not have a general place of jurisdiction within the country, the hotel’s location is considered the place of jurisdiction.

    German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws is excluded. If individual provisions of these general terms and conditions for hotel accommodation are or become invalid or void, this does not affect the validity of the remaining provisions. Otherwise, legal regulations apply. In accordance with German banking regulations, cash payment with €500 banknotes is not possible. We accept payment by VISA, MASTERCARD, AMERICAN EXPRESS, or Maestro card processed by Payone GmbH and Sixpayment Services.

  8. Terms and Conditions for All Vintage Instagram / TikTok Contests

    By participating in all Vintage contests, the participant accepts the terms and conditions stated here. Information on data collection and usage can be found in the privacy policy.

    1. The organizer of the contest is HV Vintage Hotels & Investments Hotels GmbH, Karlheinz-Steimel-Weg 15, 50969 Cologne, Germany.
    2. The opportunity to participate in the mentioned actions starts on the day of publication and ends on the
      specified posting dates. Participation is open to those who fulfill the respective tasks and
      participation conditions.
    3. Only one entry per person is allowed.
    4. Eligible participants are individuals residing in Germany who have reached the age of 18.
    5. Employees of Vintage Hotels are excluded from participating in the contest.
    6. Hotel stay vouchers: These vouchers are valid for one room and one night. Excluded during trade fair and
      event times.
    7. The prizes will be randomly determined among all participating individuals on the specified dates. The winner will be mentioned in one of our posts and notified via a personal message on Instagram, where their postal address will be requested.
    8. The winner must accept the prize in writing, via email, or through a personal message on Instagram within one week of notification and provide the address for prize delivery. The prize will be sent to the provided address. The participant is responsible for the accuracy of the provided data. If the winner
      does not respond within the given timeframe, the claim to the prize will expire, and HV Vintage Hotels & Investments GmbH will redraw the prize.
    9. By participating, the participant agrees that the data provided by them will be stored and processed by HV Vintage Hotels & Investments GmbH for the duration of the action. After the final completion of the action, the data provided within the scope of this contest will be deleted.
    10. The prize is non-transferable and cannot be exchanged or redeemed for cash.
    11. HV Vintage Hotels & Investments GmbH has the right to make changes to the prize. In this case, the winner will receive an appropriate substitute prize.
    12. Legal recourse is excluded.
    13. Participation through contest clubs, automated services, or other service providers is not permitted.
    14. HV Vintage Hotels & Investments GmbH reserves the right to exclude participants from the contest if there is suspicion of manipulation without giving reasons. If this concerns an already drawn winner, the prize can be retrospectively revoked, and a previously delivered prize can be reclaimed.
    15. Should individual clauses be or become ineffective, the effectiveness of the remaining clauses remains unaffected. German law applies to the relationship between the participant and Beiersdorf.
    16. HV Vintage Hotels & Investments GmbH reserves the right to end the contest at any time, even without observing deadlines, entirely or partially. This applies especially if proper implementation cannot be ensured for technical reasons (e.g., manipulation) or legal reasons (e.g., prohibition by Instagram).